Stakeholder Community Manager (Hybrid Working from the EEA, UK, or Canada)

Are you keen to put your community management skills to good use and contribute to a more sustainable and equitable world? Would you like to be part of a vibrant, global consultancy with a growing team?

We are looking for a Community Manager who will be responsible for growing, nurturing, and maintaining an engaged stakeholder Community. Collaborating closely with the marketing team you will contribute to the stakeholder Community strategy, supporting research projects and helping engage members of our Community via thought leadership.

Key Responsibilities

  • Identifying innovative, efficient, and scalable solutions to drive the growth of our stakeholder Community (we would like to double the size of our database from 10,000 people to 20,000 in the coming years)
  • Coordination of on boarding a stakeholder through the entire Community member lifecycle
  • Tracking, analysing, and reporting on Community Panel performance, participation, and compliance
  • Cleaning, consolidating, and monitoring the community database through our different channels
  • Ensuring relevant quality processes and methodologies are followed
  • Continual improvement of Community Panel and stakeholder recruitment processes
  • Ideating new ways to drive engagement and interaction within the Community
  • Staying up-to-speed on industry best practices for stakeholder Community engagement and management
  • Representing our brand and values with authenticity and integrity in every interaction

About You

We are looking for a team member with a solid grounding in stakeholder Community management and engagement. You proactively identify solutions to drive Community growth which meets the current and future needs of our business. You have the drive and enthusiasm to develop new ideas and execute them.

Key Requirements

  • 3 to 4 years’ experience as a research community manager
  • Experience of stakeholder identification, sampling, and research community outreach and recruitment
  • Proven record of creativity and innovation in the social media space
  • Excellent communication skills
  • Database management experience, including cleaning, consolidating, and monitoring the Community
  • Strong proficiency in Microsoft Office (especially Excel) and database and panel software
  • Ability to prioritize tasks, manage deadlines, and adapt to changing priorities
  • A working knowledge of data privacy, information security and compliance to the GDPR within a community environment
  • A proactive team player but able to think and work independently

Salary and Benefits

  • Competitive salary based on experience 
  • Company profit sharing program: discretionary and dependent on the profits of the company – eligible after passing your probationary period
  • A commitment to work-life balance, and flexible office and home working
  • Working in a purposeful and caring global team culture  
  • Strong benefits including competitive vacation package plus paid holiday during office closure between December 24 and New Year’s Day

About GlobeScan

GlobeScan is an independent, international insights and advisory consultancy. Our core values as a Team are Collaborative; Caring; Agile; Innovative and Purposeful.

We work at the intersection of sustainability and ESG, brand and purpose, trust, and reputation. We partner with leading businesses, NGOs, and governmental organizations to deliver insights that guide decision-making and build strategies that contribute to a sustainable and equitable world. Follow this link to see a list of our clients.

Established in 1987, we have offices in Cape Town, Hong Kong, London, Mumbai, Paris, San Francisco, São Paulo, and Toronto.

GlobeScan is a certified B Corp (a global movement of people using business as a force for good), we are part employee-owned and driven by our purpose to build trusted leadership to create a better future. We are also a participant of the United Nations Global Compact.

GlobeScan is committed to creating a diverse and inclusive culture where all employees are valued and supported to reach their full potential. In recruiting for our team, we welcome the unique contributions that you can bring, where our diversity is a strength. We are an equal opportunity employer, and all qualified applicants will receive equal consideration without regard to age, ethnicity, race, creed, religion, gender, gender identity or expression, sexual orientation, national origin, marital status, or disability. If you require accommodation during the recruitment and selection process, please email careers@globescan.com to request specialised accommodation. All information received in relation to accommodation will be kept confidential.

How to Apply

We welcome applicants from all GDPR covered countries as well as those who have GDPR adequacy decisions granted by the European Commission.

Send your CV and cover letter detailing why you’d like to work for GlobeScan and why you would be a good fit for the role (including examples of how your experience matches the key requirements outlined) to careers@globescan.com.

Please note, we will only consider applications that contain this information.

Closing date for applications: FRIday, 30 SEPtEMBER 2022