In contrast to the banking industry’s declining reputation in the UK and US, where public anger against the finance industry has been seen in drawn-out public protests, GlobeScan tracking reveals that respect for the sector’s reputation remains relatively solid in China and India.
The data shows that while Britons’ and Americans’ respect for banks and financial companies is falling, the industry’s reputation has not suffered the same fate in China and India. In fact, Indians have become increasingly likely to say they respect the banking sector—almost half (49%) now say they do, compared to 39 percent in 2008. Public esteem also remains strong in China despite a slight decrease in the past year.
Banks, and the economy in general, have fared relatively well in India and China—counteracting the negative trend seen elsewhere. New investments by Indian banks such as installing ATMs and establishing new offices throughout the country have created jobs and better services and improved the sector’s reputation.
Higher levels of respect for banks and financial companies in China and India also reflect relatively positive views there of the sector’s social performance. When asked how well they fulfill their responsibilities to society compared to other types of companies, Chinese and, in particular, Indian respondents rate the industry more positively; 58 percent of Indians and 33 percent of Chinese rate banks and finance companies “among the very best” or “above average,” compared to 14 percent, each, of Americans and Britons.
Finding from the GlobeScan Radar, Wave 2, 2011
This post was written by former GlobeScan Research Director, Sam Mountford.
