First Signs of Recovery in Global Public’s Assessment of Companies’ CSR

GlobeScan’s latest tracking of global public expectations and perceptions around business in society reveals that, after a decade in which consumers’ assessment of the corporate world’s performance in embracing social and environmental responsibility worsened steadily, companies may be starting to claw back some public esteem.
The gulf between what people expect of companies in terms of CSR, and how they rate their performance remains substantial, as this 15-country chart illustrates. But this year’s data shows that, at least in industrialized nations, companies’ investment and focus on communicating a responsible message to the public over the last decade may be starting to pay dividends. Continued improvement will very likely depend on companies’ ability to deploy their corporate brands in a credible and holistic way in their CSR messaging.
Finding from GlobeScan Radar Wave 1, 2011
This post was written by former GlobeScan Research Director, Sam Mountford.