GlobeScan’s ongoing tracking of public attitudes towards corporate leadership in social and environmental responsibility reveals a highly disparate picture, probably reflecting persistently low levels of public awareness of corporate activity in this area. When asked to name a company they consider to be socially or environmentally responsible, the public around the world names a very broadspectrum of companies, with the only companies able to “cut through” in individual countries usually being flagship brands strongly associated with the prestige of the nation in question (for instance, Samsung in South Korea, Petrobras in Brazil, VW in Germany, or Safaricom in Kenya).
The reasons given for considering a company to be socially responsible are equally diverse, but show some regional patterns. Charitable support—particularly as governments retrenches—is highly significant in North America. Employee treatment is key in Europe, where the workforce traditionally has higher expectations of employment conditions, while in the wake of a number of product-related scandals, the quality of products and services is dominant as a consideration in Asia. This suggests that companies looking to establish reputations for responsible business will need to take care to tailor the focus of their messaging to the regional context.
Finding from the GlobeScan Radar, Wave 1, 2012
For more information on this finding, please contact Sam Mountford (Read Bio)
An exploration of climate change policy options, from The GlobeScan/SustainAbility Survey.
Highlights report for the Unilever Sustainable Living Lab: a live, online, moderated dialogue on sustainable living.
Multinational Corporations Expected to Play Key Role at June Summit Download the Press Release (PDF) 26 April 2012 – According to a major international poll of sustainable development experts, a majority of opinion leaders surveyed (57%) view the Rio+20 United Nations Summit scheduled for June 20-22, 2012 as a critical opportunity to make progress on sustainability leadership, but very few (13%) think it will succeed. As part of The Regeneration Raodmap, the GlobeScan/SustainAbility Survey polled 642 experts in sustainability from business, … “Poll Reveals Majority of Sustainability Experts Fear Rio+20 UN Summit Will Be Wasted Opportunity”
GlobeScan’s most recent tracking of consumer confidence around the world confirms that to talk about “global” economic sentiment is somewhat misleading.
The polarized picture we have noted in recent years continues, with consumers in the world’s major industrialized economies remaining predominately downbeat, while those in some of the major emerging economies are more likely to feel positive about their financial situation.
Notably, despite increasing talk of an economic slowdown, Chinese consumers appear much more upbeat about their financial situation than they did in 2011. The situation in India is more balanced, although those who report that their financial situation is better than last year still outnumber those who feel worse off than a year ago.
The contrast with the G7 is stark. If the recent improvement in US unemployment figures is translating into less negative sentiment among consumers there, the same cannot be said in France or, particularly, the UK, where sentiment remains heavily negative. There is little sign that Western consumers are ready to be the motor of any sustained economic recovery.
Finding from the GlobeScan Radar, Wave 1, 2012
For more information on this finding, please contact Sam Mountford (Read Bio)
Despite the ever-increasing attention being paid by many companies to developing and communicating a responsible approach to business, there is little evidence that consumers are connecting with the CSR and sustainability efforts being made by the corporate world.
GlobeScan’s international tracking reveals that the number of consumers across 26 countries who said they knew a lot about what companies were doing to improve their social and environmental performance actually decreased slightly between 2009 and 2011, while the proportion saying they were not well informed increased.
While this may reflect greater focus on companies’ financial performance (and job losses) during the recession, it may also reflect the disconnect that continues to exist in many companies between marketing and communications functions and CSR/sustainability functions. Our research suggests that many consumers and stakeholders have not yet been engaged by the way companies try to show what they are doing to be more responsible, and view corporate claims in this area with continuing skepticism.
Finding from the GlobeScan Radar, Wave 1, 2011
For more information on this finding, please contact Sam Mountford (Read Bio)
Over many years, GlobeScan’s regular tracking of global publics’ trust in different types of institutions has shown that NGOs are clearly the most trusted. Compared to global and national businesses, governments, and the media, trust in NGOs is significantly higher and continues to rise slowly.
To further investigate why this high level of trust exists, we asked people to say what NGOs had done recently to earn their trust. The word cloud derived from their responses starkly illustrates two key findings. The first is the prominence of “help” (and to a lesser extent “support”) along with two key recipients of that help, “people” and “environment.” This highlights how important tangible outcomes are to people’s willingness to see NGOs as trustworthy. It also adds weight to what GlobeScan found in its global public polling in 2008—that the consensus of public support for NGOs’ role in aid and assistance work is greater than for their political campaigning and advocacy.
Paradoxically, the other very frequent response is “nothing.” This raises an important question of whether the high level of trust in NGOs we witness is, at least in part, based on blind faith that NGOs can be trusted, simply because of what they represent. Indeed in recent research conducted in the US and UK, we found few people admit to knowing much about how non-profits and charities operate, despite most people believing they are the most effective change-makers.
NGOs should be wary of this potentially shaky foundation of public trust. Both historical and recent examples of scandals and controversies engulfing NGOs demonstrate how quickly trust can be wiped away, especially in the age of social media.
Finding from the GlobeScan Radar, Wave 2, 2011
For more information on this finding, please contact Sam Mountford (Read Bio)
New findings from The 2012 Sustainability Leaders: A GlobeScan/SustainAbility Survey.
GlobeScan regularly tracks the level of trust that people around the world have in different institutions—in global and national businesses, governments, NGOs, the media, and others. Our recent research show that trust in business to operate in the best interests of society remains low—and finds that, while trust has increased somewhat in recent years, business continues to suffer from a significant trust deficit compared to the non-profit sector.
To investigate further, we asked people around the world to say what business had done to earn their trust recently. The word cloud derived from their responses starkly illustrates the cynicism that many feel, with the most common response, by far, being that companies have done “nothing” to earn trust. Those who are able to name a trust-building accomplishment most commonly cite the benefits to society that come from employment and from higher-quality products and services. This lack of awareness highlights how difficult it is for corporate CSR initiatives to “cut through” to the wider public: words such as “social,” “charity,” or “environment” are much less prominent in the cloud.
However, the picture diverges sharply between the world’s major industrialized economies, where cynicism about the motives of business dominates, and emerging economies, where the increased corporate activity associated with rapid economic growth also raises the profile of companies’ social investment, infrastructure projects, and environmental initiatives, as well as job creation.
Next week’s Featured Finding will look at trust in NGOs.
Finding from the GlobeScan Radar, Wave 2, 2011
For more information on this finding, please contact Sam Mountford (Read Bio)
Recent GDP figures from some of the world’s major economies suggest that prospects for a return to sustained growth in the global economy remain uncertain. But many have also questioned whether a return to pre-crisis rates of economic expansion is even desirable, given the apparent link between GDP growth and negative environmental consequences such as rapid natural resource depletion and increased carbon emissions.
GlobeScan and SustainAbility’s regular tracking of specialists in sustainability around the world suggests that experts are split on whether economic growth can be reconciled with sustainable consumption. Those polled recently were divided on the question, with 40 percent agreeing that there was an “inherent conflict” between economic growth and sustainable consumption, and 43 percent disagreeing.
The findings reveal a difference in perspective on either side of the Atlantic. The North American experts polled are more optimistic that aspirations for growth can be reconciled with sustainable consumption, with 51 percent disagreeing that there is an inherent conflict between the two, and only 34 percent agreeing. In Europe, by contrast, experts are much less sure, with those who see a fundamental conflict between the two goals (44%) slightly outnumbering those who think they are reconcilable (40%).
Either way, with anemic growth rates in most of the G7 economies, the challenge for responsible companies is more likely, for now, to be focused on how to remain profitable yet sustainable in a flat economy.
Finding from The 2011 GlobeScan/SustainAbility Survey
For more information on this finding, please contact Sam Mountford (Read Bio)