Our 2014 predictions blog identifies seven key trends that we think will have particular impact across the sustainability, reputation, brand nexus. We share our forecasts for key consumer and stakeholder trends, examine the challenges that these represent to business, and anticipate how organizations are likely to respond. 1. Social inequality a rising concern. Evidence from GlobeScan’s stakeholder and consumer surveys supports the notion that social and economic inequality will be key issues of global concern this year. We will continue … “Our 2014 Predictions for the Nexus of Reputation, Brand and Sustainability”
Drawn from our new brief, Building Resilient Corporate Reputations, this new blog series explores best-practice solutions to common challenges and shortcomings of corporate reputation management. Whether you need to begin, to evaluate or to re-design your reputation management system, the brief and blog series will help you to assess how fit-for-purpose your current reputation approach may be. Femke de Man, Director, Reputation, introduces the findings in the video below. As society becomes more globally interconnected and expectations of business increase and expand … “What are the best practice solutions to improve reputation management systems?”
The final blog in our series on stakeholder engagement (part 1 | part 2) looks at the psychosocial factors that underlie group brain storming, and why collaborative forums are emerging as an effective tool for business. We know that collaboration between individuals is particularly effective when attempting to generate unique and constructive solutions to problems. Group brainstorming has been shown to produce more high quality and relevant ideas compared to individual efforts1, 2. Exposure to others’ ideas has been shown … “Why are online Collaboration Forums effective for engaging stakeholders?”
We’re starting this week’s blog with a brief history of stakeholder engagement on corporate responsibility. Looking back to the eighties, corporate stakeholder engagement on sustainability was initially oriented towards governments and environmental compliance. Push-back on infrastructure and development from communities was the main catalyst for public consultations, which were largely local, box-ticking exercises. As we moved into the 1990s, the rise of a more empowered civil society culminated with the Battle of Seattle protests at the WTO meeting as the … “What is the future of stakeholder engagement?”
The first blog in our series on stakeholder engagement starts with the basics – why does stakeholder engagement matter? We’ve identified three key trends that help answer this question and give direction on how business can gain more value from stakeholder relations. First, companies are having to manage the rapidly changing dynamics of the relationship between business and society. They are being increasingly compelled to engage in dialogue and collaborate with their stakeholders, rather than simply communicating to them. While … “Why does stakeholder engagement matter?”
The past week has seen an escalating war of words between big business and policymakers over the taxes paid by multinationals. Apple and Google came under fire from UK and US legislators, while European leaders pledged concerted action to close tax loopholes. However, GlobeScan’s 2013 polling reveals that for the global public, payment of taxes is the bare minimum they expect of companies. Across 24 countries, around a quarter (23%) say they believe that companies’ main responsibility is to pay … “Amid tension over corporate tax affairs, public looks to a new role for companies”
Traditional company communications are least trusted sources of information on sustainability NEW YORK CITY – 21 May 2013 – Trust is no longer in your hands. According to a study by GlobeScan, SustainAbility, and BBMG, social sources of trust like consumer reviews, blogs and message boards (28%) as well as friends, family and co-workers (27%) now rival traditional sources like certifications (40%) and media reports (31%) as consumers’ most trusted sources for determining whether a product is socially and environmentally responsible. Barely one … “Global Study Finds Peers, Consumer Reviews Now Rival Certifications As Top Sources of Trust on Product Sustainability Claims”
One of the biggest trends in corporate social responsibility at the moment is the partnering of large corporate players with charities and NGOs. Initiatives such as Swiss Re’s work with Oxfam, CARE’s work with Unilever and Save the Children’s collaboration with Procter and Gamble have variously been cited as models for this sort of association. Yet while such partnerships meet approval among CSR professionals, GlobeScan’s research suggests that the public themselves take a more sceptical view. When asked as part … “Despite favourable attitudes among experts, public equivocal about NGO-corporate collaboration”
There was a string of good news on the US economy this week, with unemployment dropping to its lowest level in four years, a significant rise in consumer spending, and a new high for the S&P 500 stock-market index. But GlobeScan’s most recent public tracking data shows that a major turnaround will be needed if Americans are to rediscover their traditional optimism about their country’s future. The proportion of Americans who feel that their country is headed in the right … “Long-term decline in American optimism unlikely to be halted by good news on the economy”
At GlobeScan, a significant amount of our work is carried out with sustainability practitioners. In our conversations with clients and respondents alike, we see many companies cited as examples of best practice in Corporate Social Responsibility (CSR). In the course of these conversations, it can be easy to lose sight of the fact that vindication of successful sustainability should come in the form of public recognition. As can be seen, significant numbers of survey respondents around the world cannot or … “Large numbers remain unable or unwilling to name a socially responsible company”