Previous Featured Findings have looked at the gap between the public’s enthusiasm to find out more about what companies are doing to be responsible, and their strong skepticism about the claims that companies make about their own attempts to be more responsible and sustainable.
What may be of even greater concern to companies is that their own employees often perceive a credibility gap around CSR. In a survey of more than 1,500 employees of large companies across 12 countries earlier this year, we found that a majority (58%) feel there is a gap between what their employer says about CSR and how the company actually behaves. Just one-third (35%) disagree that such a gap exists.
Revealingly, employees in developing economies were more likely to perceive this gap than those in Western economies such as the UK, US, France, and Canada, where opinion was more evenly split.
These findings suggest that better employee engagement should be a priority for companies looking to win hearts and minds with CSR. With company employees frequently cited by the public as a trusted source of information about corporate behavior, corporations need to pay greater attention to demonstrating to their own staff that their commitment to social and environmental responsibility is serious and has the support of senior management.
Finding from the GlobeScan Radar, Wave 1, 2012
For more information on this finding, please contact Sam Mountford (Read Bio)
When BP posted a $1.4bn loss this week (once oil price fluctuations are taken into account), many analysts pointed to the role played by the Deepwater Horizon catastrophe in the Gulf of Mexico in 2010. The company announced this week that a further $847 million has been set aside to pay the costs incurred by that disaster.
Yet GlobeScan’s Radar 2012 global public opinion data indicates that BP’s response to the spill may be allowing it to recover lost ground in public esteem faster than many had predicted. The British firm emerges at or near the top of the list of firms considered to be environmentally responsible. Globally, BP is one of the top twenty most-mentioned corporations when people are asked to name a large company that is a leader in environmental issues.
In the UK, moreover, BP is the firm most frequently mentioned as being environmentally responsible (6%), and in the US it is the second most frequently mentioned (5%), behind only General Electric. Note that no company is cited by more than 4% of global respondents (due to the wide diversity of national firms mentioned) and 44% of people globally, and that higher proportions still in the UK and USA could not name, or chose not to name, an environmentally responsible company.
This uptick in public perception is welcome news for the embattled company, trading as it does in a market driven by more than tangible assets. The reasons given by respondents for naming BP as a responsible company indicate that it has benefitted from low expectations for corporate responsibility in general, and oil company behavior in particular. The unstated assumption is that companies will not clean up their mess, but will “cut and run” once profits are threatened.
While many undoubtedly still see the company as an environmental villain, these figures suggest that paying substantial compensation to those affected by the spill, and pouring resources into the clean-up effort in the Gulf of Mexico—and being seen to do these things—has enabled BP to cut through public cynicism and start to rebuild its reputation.
Finding from the GlobeScan Radar, Wave 1, 2012
For more information on this finding, please contact Sam Mountford (Read Bio)
In the week that Greece presented its latest austerity budget to international creditors, GlobeScan’s latest analysis of Greek public opinion bears out the assessment of Greek Prime Minister Antonis Samaras, who recently compared Greece’s situation to that of Depression-era America.
Just 20 percent of Greeks in our latest survey express any faith that the lives of their children and grandchildren will be better than their own. Furthermore, 77 percent feel that economic well-being has worsened over the last 20 years, while 71 percent feel the move to healthier and more equitable societies over the same period had gone backwards. Looking ahead, just 23 percent believe that economic well-being will improve over the next 20 years.
The despair that Greeks feel about the future is matched by their contempt for elites. Just 9 percent of Greeks believe that the rich deserve their wealth, and only 27 percent trust Greekcompanies to act in the best interests of society. Trust in multinational companies is lower still, at 21 percent, while fewer than one in five (18%) has any trust in the Greek government to act in the best interests of society.
These levels of social pessimism, resentment towards wealth and business, and anger toward the political class raise questions about how long the status quo and political centre in Greece can be maintained, especially in light of the rise of the Golden Dawn and SYRIZA groupings. With many of the options seen as most likely to contain the Eurozone crisis off the political table for now, New Democracy and Antonis Samaras will be lucky to avoid the fate of PASOK, whose share of the vote collapsed after they pushed this year’s bailout.
Finding from the GlobeScan Radar, Wave 1, 2012
For more information on this finding, please contact Sam Mountford (Read Bio)
The credibility of corporate communications around issues of social and environmental responsibility is an increasingly serious problem for companies, according to GlobeScan’s latest global public tracking. In the ten countries tracked by GlobeScan over the past decade, fewer than two in five (38%) now say they believe companies communicate honestly about their social and environmental performance. Other findings reveal a consensus view that companies embrace CSR not because they are genuinely committed to it, but in order to improve their images.
This proportion is particularly low in the world’s most developed economies, where well under a third feel that corporate CSR communications are credible.
Our latest data also suggests that, by failing to address the credibility gap, companies may be missing the chance to engage constructively with an increasingly receptive public. An average of 72 percent in the same countries say they are “very interested” in learning more about what companies are doing to be socially and environmentally responsible—a figure that has risen sharply in many countries over recent years.
There is unlikely to be a single solution to the lack of credibility of companies’ communications around social and environmental responsibility. A franker approach to challenges that companies are facing, the increased use of independent third parties to critically appraise companies’ reporting, and an embrace of social media are all likely to play important roles.
Finding from the GlobeScan Radar, Wave 1, 2012
For more information on this finding, please contact Sam Mountford (Read Bio)
GlobeScan’s public attitudes tracking shows that the corporate world as a whole continues to suffer from a lack of trust in the eyes of consumers. Companies, and global ones in particular, are far less trusted than NGOs, and nearly half of citizens when polled this year were unable to call to mind a socially or environmentally responsible company when asked to do so.
However, the latest analysis of our findings reveals that the companies that are named as socially or environmentally responsible tend to cluster in a number of key sectors – with food companies the most frequently mentioned as socially responsible, and accounting for 13 percent of the total. As our chart this week shows – and as befits a highly consumer-facing sector, personal experience of a food company’s products or services is highly influential in making people feel that it is socially responsible, with advertising not far behind as a key information channel for communicating a sense of social responsibility.
Interestingly, though, it appears that a controversial sector does not have to be a bar to a positive reputation for responsibility for a company. Despite being rated as one of the least responsible sectors overall, oil companies are third most likely to be cited as examples of environmentally responsible companies (by 5%, same as electronic equipment / electrical appliances companies). Here, however, the consumer experience is far less significant in driving this perception, and news reports are the most significant channel by some distance – well ahead of the experience people have when filling up their cars. This highlights the need for companies seeking to engage consumers around issues of corporate responsibility to adapt the information channels they prioritize carefully according to their sector, or risk wasting precious time and budget.
Finding from the GlobeScan Radar, Wave 1, 2012
For more information on this finding, please contact Sam Mountford (Read Bio)
Published by The Financial Times on June 25th, this letter was in written by GlobeScan Chairman, Doug Miller, in response to a June 7th article entitled “In search of the elusive ethical consumer”. Michael Skapinker’s “In search for the ethical consumer” was good as far as it went, but missed a couple of key points. The corporate interest in the ethical consumer that he outlines is well founded. It is a significant and growing segment of the consumer marketplace, currently in the range … “Trust Wins Over Ethical Consumers”
While a deal may be emerging at the Rio+20 sustainable development conference, it is already being criticized as inadequate to address pressing global challenges, particularly in terms of environmental protection and mitigating climate change. The inability of political leaders to agree to radical policies—changes that could prove unpalatable to their electorates in the midst of economic crisis—is often cited as a reason for the failure of recent UN summits to meet expectations.
Nonetheless, the latest GlobeScan public attitudes tracking suggests that most citizens around the world remain optimistic that progress on environmental protection will be made over the next two decades—and those in the world’s major emerging powers are significantly more optimistic than many of their developed-world counterparts.
Summit hosts Brazil, and China, emerge as the most bullish about the prospects of leaders making environmental progress in the decades to come (77% optimistic in both cases, with 35% very optimistic in Brazil). Emerging economic powers Indonesia and Mexico are not far behind. Among developed economies, Germans are the most optimistic (67%), followed by Americans (62%)—despite the US administration being widely seen as an obstacle to a more far-reaching agreement at Rio.
While optimists are also in the majority in the UK, Canada, and France, two in five or more are pessimistic in each of countries. However, the only country with a majority of pessimists is Greece—in keeping with the very downbeat worldview apparent in our recent polling there. This suggests that, overall, electorates may be more willing to accept a switch to environmentally sustainable policies than is sometimes assumed.
Finding from the GlobeScan Radar, Wave 1, 2012
For more information on this finding, please contact Sam Mountford (Read Bio)
As businesses seek ways to project credible messages about responsibility, many have been turning to partnerships with NGOs. This is not surprising—GlobeScan’s tracking indicates that public trust in NGOs continues to outstrip trust in business by a very significant margin, and most citizens in our global survey say that they would have increased respect for companies that choose to partner with NGOs.
However, GlobeScan’s latest monitoring of public sentiment on the issue suggests that the issue of partnerships is becoming more hazardous—for NGOs. A majority (53%) of those polled earlier this year across 23 countries say that their respect for a charity/NGO would go down if it chose to partner with a company. And this increased skepticism appears to be more pronounced in some major developing economies. Notably, the proportion in China who say they would lose respect for an NGO engaged in a corporate partnership has risen from 46% in 2003 to nearly four in five (78%) this year. There have also been significant rises in the proportions of such skeptics in India and Russia.
With the reputation of private business in these countries having been tainted by many high-profile corruption scandals, this may reflect public fear that NGOs’ independence and ability to act as rallying points for social change could be compromised. The rise in skepticism may also reflect misgivings about the coherence of existing corporate/NGO partnerships. On a recent GlobeScan webcast, SC Johnson’s Kelly Semrau stressed the importance of retaining “authenticity” when businesses and NGOs work together. These findings show this is also a preoccupation for consumers.
Finding from the GlobeScan Radar, Wave 1, 2012
For more information on this finding, please contact Sam Mountford (Read Bio)
It is often asserted that a responsible approach towards the environment is a luxury that emerging economies—with large proportions of their populations often remaining in poverty—are unable to afford, and that their top priority must be economic growth, whatever the cost.
However, GlobeScan’s and SustainAbility‘s most recent survey of global consumers, conducted in collaboration with National Geographic, shows that those in emerging economies are even more likely than their developed-world peers to reject the notion that environmental responsibility and economic prosperity are mutually exclusive.
The survey among consumers across 17 countries asked them to say whether they thought a Green Economy would be more or less effective than today’s economy in addressing a range of environmental and social challenges—and found that, globally, consumers thought a Green Economy would be more effective in all areas except for the creation of low-paying jobs.
Consumers in emerging economies are much more optimistic about the overall impact of a Green Economy than those in industrialized countries—particularly on “improving quality of life.” In those emerging economies, net expectations of the Green Economy’s effectiveness at “improving quality of life” are nearly 20 points higher than in developed economies. Similarly, the Green Economy’s effectiveness at “increasing long-term economic growth,” “reducing poverty,” and “creating high-paying jobs” is rated much more highly in emerging economies than in industrialized ones, as this chart shows.
Emerging-economy governments—notably in China—having taken a hard-line stance against tougher environmental targets in international climate negotiations in the past, but these findings suggest that they may be underestimating their peoples’ ability to take a long-term view.
Finding from a recent Regeneration Roadmap press release on Green Economy.
For more information on this finding, please contact Sam Mountford (Read Bio)
The ongoing economic crisis appears to be having a negative influence on the global public’s judgment of progress on economic wellbeing, according to our latest global polling.
When asked to evaluate the state of progress on societal challenges over the last twenty years, people across 22 countries were more likely to feel that environmental protection and creating healthier and more equitable societies had got better over that period than felt the same way about improved economic wellbeing, which nearly as many felt had got worse (36%) as felt it had improved (39%).
These findings suggest that current socioeconomic difficulties may be making it difficult for citizens to perceive the widespread increase in living standards over the last two decades, which has been particularly marked in middle-income countries such as Brazil, India and China. Not surprisingly, these are the three countries most likely to perceive an improvement in economic wellbeing over the period, while troubled European and North American economies, particularly Greece, are the least likely.
The findings are drawn from The Regeneration Roadmap, GlobeScan and SustainAbility’s collaboration aimed at generating a roadmap for sustainable development over the coming years.
Finding from The Regeneration Roadmap, 2012
For more information on this finding, please contact Sam Mountford (Read Bio)